FAQ’s
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How do I choose the right bike for me?
The right bike depends on your riding experience, fitness level, height, and where you plan to ride (commuting, leisure, trails, etc.).
Our specialists will help you with choosing best possible bike to meet all of your needs.
How do I pick the right size?
Bike size is based on your height and riding style.
Our team will choose the right size for you based on size charts and experience and they will adjust the bike for you.
How does an electric bike work?
An electric bike provides pedal assistance through the motor.
You still have to pedal, but the motor supports you, making riding easier and you can choose the level of the assist while you are riding.
What is the range on an electric bike?
The range depends on a lot of factors – ex. the battery size, motor power, cycling style, how much assistance you choose to have, rider weight and overall load on the bike.
How long does the battery last?
A full charge typically lasts a full day of riding. Battery lifespan is several years with proper care.
Are all electric bikes heavy?
Electric bikes are heavier than standard bikes, but the motor compensates for the weight while you are cycling.
The typical weight of an E-bike varies between 16-30kg (35-66lbs).
Do I have to put a lot of effort into cycling?
No. You control the assistance level, so you can ride as easily or actively as you like.
Are e-bikes only for elderly people?
No. E-bikes are for all ages and fitness levels and are popular with commuters, travellers, and experienced riders.
What is the difference between trekking bikes and e-MTBs?
Trekking bikes are designed for comfort and longer distances on roads and paths (Perfect for commuting and leisure).
E-MTBs are built for trails and off-road terrain, but can still be used on the road.
If you are in between we always say: you can use mountain bike on the road, but you cannot use a trekking bike on the trail.
Is maintenance for electric bikes more expensive?
Servicing E-Bikes is usually the same price as servicing your standard bike, the components can be slightly more expensive.
On the other hand servicing E-Cargo bikes will be more expensive.
Are there different bikes for beginners?
Not necessarily. There are bikes that are easier to use and more automated but they could be used by both beginners and more advanced cyclists.
How do I know how powerful the bike is?
Most e-bikes use a 250-watt motor, which refers to continuous power. What you really feel is torque (Nm) and peak power (W) — this determines how strongly the bike helps you, especially on hills.
Typical e-bikes range from 40–85 Nm and the peak power from 500W-1200W. Motor type and assist modes also affect how powerful the bike feels.
How do I know what size battery to choose?
The battery size – capacity- is gauged in Wh, and it usually range from 350Wh- 850Wh.
The Bigger the battery the longer your range is. It is important to remember that more powerful motors use more battery, so more powerful motors are usually combined with larger battery and lightweight bikes with less power are combined with smaller batteries.
What can I use a cargo bike for?
Cargo bikes are extremely versatile and can be used for transporting children, shopping, luggage or pets.
Are cargo bikes safe for carrying children?
Yes, cargo bikes are specifically designed to carry passengers safely. They are equipped with stable frames, lower centres of gravity, and seatbelts for children.
Are cargo bikes difficult to ride?
No, although they may feel different at first, most riders quickly adapt. Electric assistance makes them easy to control even when carrying heavier loads.
Do I need to be strong or fit to ride a cargo bike?
No. Thanks to electric assistance, cargo bikes are easy to ride regardless of fitness level, even when fully loaded.
What is the difference between long-tail and box cargo bikes?
Long-tail cargo bikes carry passengers or loads on the rear of the bike and feel more similar to a standard bike. Box cargo bikes have a large container at the front, ideal for carrying multiple children or larger items.
Can I test ride a cargo bike before buying?
Yes, we highly recommend visiting our shop to test ride different cargo bike models. This allows you to experience the handling, size, and comfort before making a decision.
Are cargo bikes suitable for daily commuting?
Yes, cargo bikes are designed for everyday use and are often used as a car replacement for commuting, school runs, and daily errands.
How often do I have to service my bike?
We recommend servicing at least once a year or every 1,500–2,000 miles, and more frequently with heavy use.
E-cargo bikes should be serviced more often, typically every 1,000–1,500 miles.
Can I wash my electric bike?
Yes, using low-pressure water and avoiding directly spraying on electrical components & brakes.
Powerwashing is strictly not advised, as pressurised water could get in to electric components or damage the bearings and other components.
Are e-bike parts more expensive?
Some parts may cost slightly more, but prices are comparable to quality standard bike components.
What is included in each service?
Please follow this link and see the differences between our services: evolution-cycles.je/services-prices
How do I know my bike needs servicing?
We would recommend servicing your bike before any heavy signs occur.
Signs include noisy gears, poor braking, rough shifting, or unusual sounds.
Are parts included in the service?
Labour is included; replacement parts are charged separately and before starting the work on all replacements we will contact you with a quote for your approval.
How should I store my battery?
If you are leaving your bike outside especially when the temperature drops please store your battery in a dry moderate temperature place, ideally partially charged.
Please do not leave your battery completely uncharged as it might affect the overall longevity.
How long does it take to charge the battery?
It depends on the battery but usually it takes around 3-6 hours to fully charge.
Can I ride my e-bike in the rain?
Yes. E-bikes are weather-resistant, but avoid deep water.
Do e-bikes wear out parts quicker?
Yes, due to higher torque, especially chains and brake pads.
How long does the battery last?
A full charge is enough for a full day’s hire.
What is included in the hire?
Bike, helmet, lock, maps, route planning.
Can I cycle around the island in one day?
Cycling around the whole island in one day is possible, but it is quite tiring and you won’t be able to explore it and stop in the most beautiful scenic places.
We do recommend splitting it between at least two days of cycling and exploring.
How do I pick the right size bike?
We do have size guide on our website when you are booking bikes but we can always help once you arrive if you are not sure.
If wrong size is booked we will do our best to change to correct size, but subject to availability.
How does one book the hire?
We always recommend booking in advance on our website, but you can also email, call or DM us on our social media.
Book your bike here – evolution-cycles.je/hire-a-bike.
How many hours are in one day or two days hire?
A one-day hire covers 9:00am to 6:00pm.
A two-day hire covers 9:00am on the first day until 6:00pm on the following day.
Each additional hire day extends until 6:00pm on the next day.
Where do I store the bike overnight?
Jersey is quite safe when it comes to locking your bike outside.
Please choose the place wisely and preferably near your hotel / place of stay.
What happens when I need help?
If you need help during your hire, we will provide you with clear contact details before you set off.
In case of an issue or emergency, simply get in touch and we will assist you or arrange collection if needed.
Do you do route recommendations?
Yes. We will advise you on where to go and what to see.
What if I get lost?
Don’t worry we will be able to help you and guide you once you give us a call.
What if I get a puncture?
Each bike is equipped with a small repair kit stored in a saddle bag.
If you are unable to fix the puncture yourself or need assistance, simply contact us and we will come to help.
How do I know if the tours are available?
Please call, email or DM us. If you can’t see suitable available date please contact us.
How many people can join the tour?
Group sizes vary depending on the tour. Our standard guided tours usually run with 4–8 riders.
We also offer private tours for individual cyclists, couples, or families.
Larger groups can be accommodated by arranging additional guides when required.
Do you have kids’ bikes?
We have small frames but not small children bikes.
How old do children have to be to use e-bikes?
Children aged 13 and over may use e-bikes when accompanied by and under the supervision of a parent or legal guardian.
Can I still use the bike once the tour is finished?
Yes, depending on your hire duration.
Can I hire an E-bike for a few hours?
Currently we do not offer half day rentals.
Our rental starts at a 1 day hire.
Do you do long-term rental?
Yes, long-term rentals are available on request.
What happens if the battery runs out?
You can still pedal and use the bike, but it might be more challenging.
We strongly advise to use the battery wisely. In case of really low battery percentage please call us.
What happens if I crash?
Your safety comes first. Please contact us immediately.
Can I change or cancel my booking?
Yes, subject to our cancellation policy.
What is included in the guided tour?
Bike hire, accessories hire & tour with the tour guide.
Do I need to be fit to join a tour?
No. Tours are designed for mixed fitness levels & ages.
How difficult are the routes?
The tour guide will pick a route based on the groups needs and fitness level.
What should I bring on a tour?
Comfortable clothing, water, and weather-appropriate gear.
Also a little snack if you don’t want to stop somewhere for a lunch.
What happens when the weather is bad?
Tours may run in light rain or be rescheduled if conditions are unsafe.
Do you do custom or private tours?
Yes, private and custom tours are available.
Are there stops to take pictures or have a sip of water?
Yes, regular stops are included.
What makes the tour better than just hiring bikes for the day?
Guided tours include local knowledge, planning, support and best possible hidden gems and trails.
Do I need to book in advance or can I just show up on the day?
Advance booking is recommended, especially in busy periods.
What payment methods do you accept?
Card, cash and online payments are accepted.
What time is collection and drop-off?
You can come in as early as 9 am to hire your bike and full hire day ends at 6pm.
What happens if I return my bike late?
Late returns may incur additional charges.
Can you deliver my bike?
Delivery and collection may be available on request.
What accessories can I hire and how much?
Please check the accessories list with the prices underneath the desired bike.
Do you change the bike if I hire for more than one day?
Unless there is a need for a bike swap we won’t be changing bikes.
When hiring electric bikes, we will provide you with a charger and key to remove the battery to take to your accommodation if there is not bike storage with power supply. We will show you how to use the charge and remove the battery.
Can two people hire one e-bike?
No. Each one of our bikes are for one rider only.
No tandem bikes available. Exception are cargo bikes, which can carry up to 70kg on the back rack.
There is also an option of attaching a child seat on the back of any trekking bike, with a child weight limit of 25kg, any heavier kids need be placed on the back of cargo bike.
Do you show us how to use the bikes?
Yes! Full instructions are provided before you leave our shop.
Is insurance included in bike hire?
Every person hiring a bike should have their own medical and travel insurance.
A person riding a bike is reliable to any damages made to other road users, other people, objects, cars etc.
What languages do you do the tours in?
Typically our tours are available in English but with prior request we might be able to organise a French, Spanish or Polish speaking Tour Guide.
What happens if someone in the group struggles?
The guide adjust the pace to everyone’s fitness level.
Do you offer group discounts?
Yes! We do! You do have to prebook to be able to claim your discount.
Is cycling a good way to explore Jersey?
We truly believe cycling is one of the best ways to explore Jersey.
It allows you to access scenic routes and paths that are only open to pedestrians and cyclists, giving you a closer and more authentic experience of the island.
How many kids can I put on the cargo bike?
The long tail Riese & Muller cargo bikes can accommodate up to two kids on the back with their total weight of 70kg.
We are also able to attach two child seats on the cargo bikes (free of charge for cargo bikes).
We also offer a Babboe cargo tricycle with big box on the front with can take up to 4 small kids.
